If you placed an order and entered an incorrect shipping address or email; we can still change this for you provided we have not already sent your order. Send us a message and we will help you. Contact Us

Please note ELXNAY is not liable for incorrect address information and orders sent to an incorrect address due customer error is the responsibility of the customer.

You can track your shipment by visiting our shipment tracking page.

It depends on where you are and what you have ordered!

Non-personalised orders will be dispatched within 3 business days!
The appropriate shipping time frame will then apply.

Pre-orders and custom pieces will take longer to be dispatched and this information will be provided on the relevant listing.

Delivery details will also be provided in your confirmation email.

Once your order has been dispatched you will be sent an email which contains your tracking number. You can also track your order via our track my order tab on our website.

Please note, if you have a mix order of pre-orders / personalised and items that are in stock. Your whole order will be shipped when the longest item to ship is ready.

If you need certain items before your preorder and or personalised items are ready, we recommend two separate transactions, alternatively contact us and we will can issue a link to pay extra postage for two parcels. 

We ship our orders with Royal Mail

We are based in England, United Kingdom.

Click here for our About us page to get more information about our brand.

Our jewellery is made from stainless steel and is coated with 18K gold.

Our products do not contain nickel and lead. Meaning that it is high quality and tarnish free!

We always aim for make sure our customers love our products, but in the unfortunate event you do not, we accept refunds on applicable items. For more information check out our Returns Policy

Please visit our home page for Terms & Conditions.

We accept payment using all major credit and debit cards.